Returns, Replacements & Warranty Policy

Effective Date: July 3, 2026

Welcome to MMP Mall (https://mmpmall.com), the online shopping platform of Mahalakshmi Mobile Point. We are committed to providing genuine electronic products and a smooth shopping experience. Please read this Returns, Replacements & Warranty Policy carefully before placing an order.

1. General Policy

Most products available on MMP Mall are electronic items covered by the respective manufacturer’s warranty. Therefore, refunds are generally not available after an order has been successfully delivered.

If a product develops a manufacturing defect during its warranty period, it will be serviced or replaced according to the manufacturer’s warranty terms and conditions.

2. Replacement Eligibility

A replacement request may be accepted only under the following conditions:

• You received a damaged product.
• The package was missing accessories or items.
• You received the wrong product.

To process your request quickly, please report the issue within 48 hours of delivery and provide clear photos or an unboxing video as proof.

3. Products Not Eligible for Return or Replacement

Returns or replacements will not be accepted if:

• The product has been opened, used, or activated (unless it was defective upon arrival).
• The product has physical damage, water damage, burn damage, or accidental damage caused after delivery.
• The product has been repaired or modified by an unauthorized service center.
• The original packaging, accessories, manuals, invoice, serial number, or warranty stickers are missing or tampered with.

4. Warranty Policy

Most products sold on MMP Mall are covered by the official manufacturer’s warranty.

Warranty claims are subject to the respective brand’s warranty terms.

The manufacturer’s warranty generally does not cover:

• Physical damage
• Water or liquid damage
• Burn or electrical damage caused by misuse
• Damage caused by drops, accidents, or negligence
• Unauthorized repairs or modifications

Customers are advised to keep their invoice or order confirmation for all warranty claims.

5. Refund Policy

As most products are protected by the manufacturer’s warranty, MMP Mall does not generally offer refunds after successful delivery.

If a replacement is not possible in an approved case, MMP Mall may issue Store Credit for the equivalent purchase value.

For Cash on Delivery (COD) orders, if a refund is exceptionally approved, it will be processed only after verification using the payment details provided by the customer.

6. Exchange Policy

Eligible products may be exchanged after inspection and approval.

If the same model is unavailable, MMP Mall may offer:

• A similar product of equal value, or
• Store Credit for future purchases.

7. Return Shipping

Return shipping responsibility depends on the reason for the return:

• If the issue is due to an incorrect, damaged, or incomplete delivery from MMP Mall, we will assist with the return process.
• In other approved situations, return shipping charges may be borne by the customer.

8. Processing Time

After receiving and inspecting the returned product, approved replacement or store credit requests are usually processed within 3–5 business days.

9. How to Request a Replacement

To submit a replacement request, please contact our support team with:

• Order ID
• Customer Name
• Product Name
• Description of the issue
• Clear photos or an unboxing video

Our support team will verify your request and guide you through the next steps.

10. Contact Information

MMP Mall

Online Store of Mahalakshmi Mobile Point

Website: https://mmpmall.com

Email: mmpmall.com@gmail.com

Phone & WhatsApp: +91 80955 21194

Business Address:

Shop No. 01, Swamy Complex, Near Abhaya Hospital,

Madanayakanahalli Bus Stop,

Dasanapura Hobli,

Bengaluru – 562162,

Karnataka, India.

Acceptance of Policy

By placing an order on MMP Mall, you acknowledge that you have read, understood, and agreed to this Returns, Replacements & Warranty Policy. MMP Mall reserves the right to modify or update this policy at any time without prior notice.